Refund Policy
Last updated: April 10, 2026 · Governed by the laws of the Republic of the Philippines
This policy applies to purchases made through Paddle for access to our B2B software platform.
1. Scope
This Refund Policy applies to purchases of Lona Technologies software services completed through Paddle, our merchant of record.
2. Refund Window
Customers may request a refund within 14 days of the transaction date.
3. How Refunds Are Processed
Refunds are processed through Paddle and returned to the original payment method used for the transaction.
4. How to Request a Refund
To request a refund, contact us at support@jhayao.dev and include your Paddle transaction details. You may also contact Paddle directly through the Paddle support channels shown on your receipt.
5. Contact
Lona Technologies
Email: support@jhayao.dev
Phone: +639763311642
Business Address: Oroquieta City, Misamis Occidental, 7207, Philippines.